Wanting to ditch GoDaddy for multiple reasons (sexism, SOPA, their website can easily be compared to hell), I just looked to who the
EFF is hosted with, assuming them to be a good company. It wasn't hard to sell me on a motto of No Bullshit so I transfered my domains to
gandi.net. I made a promise to myself after high school that I would tolerate no bullshit in the rest of my life, a decision which so far has treated me well. I thought it a good match.
Domains were cheap, UI was good, I was happy. I signed up with their free privacy blocker service, which at least keeps my address out of WHOIS, if not my name. I was enamored with their policy of no advertising other than by word of mouth. I even won a free tshirt signing up when I did, embossed with the motto. My problems began when I tried to actually buy another domain from them. All three orders were rejected.
For reasons of my eclectic life, I receive mail to 3 places. The WHOIS one is set to the one on my state issued ID. My credit cards bills go to a different address. Originally this caused a fraud alert on my side, with my bank calling me within an hour of paying gandi.net asking if I had initiated a transaction to France. I said sure, they had the wrong address, all was well. When I made my first domain purchase, I assumed the rejection was because of my bank again, having made it late at night outside of hours of their risk departments. So I tried to make the order again with a different card, and then switched to PayPal (which cost me more) to avoid Visa/Mastercard altogether. All of these orders were rejected. Aftering calling my bank to confirm all the transactions had been approved on my side, I emailed gandi.net.
Getting back an email from abuse@support.gandi.net, I find this:
Dear Gandi customer,
Thank you for your mail.
Unfortunately, we have not been able to complete your order as requested.
Note that you will need to start your order over again in order for it to be once more entered into our database.
So that your order can pass this time, we require :
* A valid Government-issued Drivers License or Valid Government-issued passport with recognizable photo
AND
* A document from your telephone service provider that clearly states the telephone number and the address as presented in the whois as belonging to the registrant.
Please send us these documents by replying to this email or by fax to: +33.1.43.73.18.51 with [redacted] as reference.
Best regards,
Gandi.net
I was a bit surprised, considering how many things that same photocopy of my ID can be used for. And my phone is provided by Google Voice. Why would I need to have such a relationship with a domain provider? Asking this, the reply was:
Hello,
This is required by our bank partner (for security reasons)
Feel free to contact us should you have any other question.
Best regards
Gandi.net
I work in the finance industry, so I sympathize. Often financial agreements will have lots of sticky clauses to mitigate risk in the event of nearly anything. But the problem is that even when I tried to avoid the Visa/Mastercard address problems by paying with PayPal, it was refused. Angry at this, I sent back:
Worried about fraud? I can mail you a check, I can mail you cash. I can send you bitcoin, I can send you paypal, I can send you dwolla. I can walk down to my local bank and pay $25 to send you a wiretransfer of $12.50. I don't really care.
Things I will not do: Send you my government issued ID. And google voice doesn't have a telephone bill. I don't need to have that level of relationship with my domain provider. And another thing, if I was going to send you a photocopy of my drivers license, where is your GPG or S/MIME key? Why would you expect me to send sensitive information overunsecured email?
Unsurprisingly, the person reading my email was not impressed. I'm not either, reading this after the fact. I sound like a dick. I hate me sometimes. Anyway:
Dear Sir,
You can send your documents by courrier
GANDI SAS (AH-3851464)
63/65 Boulevard Masséna 75013 PARIS – FRANCE
Or by fax : +33 1 43 73 18 51 with ([redacted]) as reference
- - -
We accept bank transfer, you must indicate the transaction number of the operation on your transfer order
Best regards
Gandi.net
Not supporting some form of encrypted communication other than by shipping/courrier should be embarrassing in 2012. Regardless, I'm still not sending them documents they don't require.
I'm tempted to ask them for the account number of their bank account so I can do the transfer. I'd rather just pay them, get my domain and be on my way. But it still bothers me. There are multiple things companies can do to mitigate financial risk and fraud without needing to poke into their clients lives, while still providing liability information for police. One of the easiest things to do is simply put a time block on the account, that the domain is not purchased until the 30 days after the credit card transaction. These are sane, and I have no problem working with them.
I don't expect to have to have a valid address on file with Visa/Mastercard just to be able to do business in the modern world. If you remember the reason PayPal was started and why it quickly grew in popularity was to protect your personal information from random merchants online. This is a wanted feature used by legitimate people. Why is more personal information expected from Gandi?